To get the support you need from Verizon Thinkfinity Staff,

Use the Contact Us link, located at the top right of Thinkfinity.org or at the very bottom of any page in the Thinkfinity Community or Thinkfinity.org, to get to a reporting page where you can make comments or notify us of a problem. For example,

• General Comments, about the website or the community
  Note: Please use the Contact Us link to request a change of username if you accidentally used your email address and want something more appropriate for your Community Log In.
• Website Feedback, such as reporting a broken link
• Training Question, regarding any problem specifically related to your training sessions

Use the Help Center### link in the top right of any page in the Thinkfinity Community to review “How To” documents o#r start a discussion. For example,

• Review the many How To documents for using Thinkfinity Community
• Ask a question about the use of the Thinkfinity Community or Thinkfinity.org
• Address a problem/question regarding a Community feature

We want to guarantee all community members can find the help they need to use Verizon Thinkfinity website and Thinkfinity Community to their fullest.

As of 11.21, this issue was resolved. Please let us know in the comment section if you continue to have troubles logging in. Thank you again for your patience!

Currently members using browsers other than Internet Explorer are unable to use mouseclick selection for the password field and log in button on the Community log in page. A repair to this item is in progress.  Until the repair is made it is still possible to log in by following these steps:

1. Select the username field with your mouse
2. Enter username, type Tab key 
3. Enter password, type Tab key twice (skipping Remember Me checkbox and landing on Log In button)
4. Type enter key

Due to some maintenance on the Jive platform on Thursday, Aug 19, there has been a significant delay in receiving email notifications from the community. We have had reports from some members that they did not receive email notifications all that day, and then received them all in a batch on Friday. Another member let us know that her password retrieval notification did not reach her for 24 hours.

We apologize for these delays and we will continue to monitor Jive's software to ensure that we return to prompt email notification as soon as possible. We will keep this post updated as response time returns to normal.

Christine

Community Manager

We are hearing from several members that they are having trouble logging in to the community. Many say that when they log in, they are taken to the registration screen again. They try to re-register or Save their registration with no success.

We are looking into this problem and will report on any solutions here. If you're experiencing this, please post a comment and let us know the browser version and platform you are using!

Christine

Community Manager

We had several members report to us this morning that they were unable to select new layouts and widgets when they tried to edit the My Community View page.

Please be patient with us until it is resolved. Thank you!

Jane Brown
Community Manager

We've heard from our members that registering for the community takes too many steps—so we've streamlined the process down to three quick steps.

1. Click Join Now! on any community page to get to the first registration page:

2. The second registration page gives you the chance to upload an image, choose an avatar, or customize your privacy settings:

3. On the confirmation page (yes, you're already done!) we recommend some popular community activities so you know where to start:

Those three quick steps allow you to participate in community conversations and groups.

Send your friends a link to this blog post and spread the word!

Christine

Some of our members experienced an error message when replying to a conversation.

We saw this error on all browsers, and were able to fix it quickly.

Please note that, despite the error message, it appears that replies were being posted on the first try.

Christine

Community Manager

Jan 14, 2011: Our development team quickly found and fixed the minor code error that was giving members the error message when they tried to save their privacy settings. Thank you to the members who pointed out this problem; we are pleased to have fixed the issue so quickly.

If you find an error on a Thinkfinity site, simply use the Contact Us form found at the bottom of every page to report it.

Christine

Community Manager

Jan 12, 2011: A member notified us today that she was seeing an error when she went to change and save her privacy settings. We're seeing the error message too, and we're working to get it fixed. We will post a note in here when we've ironed out the problem